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Exchange Policy

Comprehensive sales service
O'PINE is committed to providing customers with the most comprehensive sales service. Customer who purchases any product in our online store has any questions (such as the method of use or procedures) can email us ( and provide with receipt or membership no. and contact number, we will answer and follow-up within 2 business days.

Goods Exchange 
In order to ensure the quality of products, we often inspect the goods before they are sold. However the long-distance journey may cause problems from time to time. To provide the best assurance to consumers, we adopt a  “7 days replacement service for problem product”, which allows you to shop without worries. Customers who purchase or receive the product within 7 days with receipt, if the product is found to have any problems when you need to replace, you can contact us by email

Product Replacement and Conditions
Goods should remain with intact packaging for exchange.
Original receipt is required.
Exchanges are performed at our shops.

When we do NOT accept Exchanges
We are sorry that we do Not accept exchange in the following circumstances:
•Goods sold for more than 7 days;
•The product has been opened (except deterioration) ;
•Improper use or damage to goods caused by human factors;
•Lost Order delivery note or receipt.
•Allergic reactions (not suitable for the customer to use the product). If customers find sensitive with the products, it may be unsuitable for the customer to use the product. O'PINE does not has any liability or bear any associated costs.
•Product that has “gone bad” but is used more than 25% of the original capacity. If customer suspects that product has “gone bad”, we will direct the issue to the relevant manufacturer or distributor for inspection and verification. The normal processing time is one month. If the product is deemed deteriorated, we are willing to accept exchanges.
•Product that is not in original condition, damaged or fragmented.
•Product that already shown not accepted for return or with special discount.
•Any free gifts, accessories and trial gifts.

O'PINE reserves all rights of the final decision on goods exchange or relevant matters.

Exchange Terms
Customers can exchange once for the same product. We do not accept further exchange of the replacement product. In any circumstances, we only offer exchange service, refund will not be provided.


Completion of the transaction
If the customer fails to exchange within 7 days from the purchase, the transaction is deemed completed. O'PINE shall not bear any legal responsibility and will not arrange any replacement/exchange.


· O'PINE is not responsible for the quality of supplier free gifts and trial items, and does not provide replacement service.
· O'PINE is not responsible for any responsibility for any errors or problems  caused by improper use of the product.
· O'PINE reserves all right of the final decision on goods exchange or relevant matters.

Last Update on January 2021

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