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Shopping Terms & Conditions

Welcome to O'PINE STUDIO (hereinafter referred to as O'PINE). By using our online ordering and delivery service, you agree to the following terms and conditions, which apply to Hong Kong and elsewhere. Please read these terms carefully before placing an order.

Online Order:

  • Our online order service is only available in Hong Kong.

  • Online discounts may differ from those offered at the O'PINE store and cannot be used in conjunction with any other offer, promotion, or voucher.

  • Your shopping account on opinestudio.com can only be used for online shopping.

  • Due to system processing limitations, orders cannot be cancelled or changed after submission. O'PINE is not responsible for any problems caused by the computer system.

  • Additional orders placed on the same day will be treated as separate orders with their own shipping and handling fees.

  • O'PINE reserves the right to cancel a transaction even if the computer system displays the transaction has been completed. O'PINE reserves the final decision to accept the order or not.

  • Please enter your name, email address, telephone number, and shipping address clearly to ensure that orders can be processed correctly. O'PINE is not responsible for any loss suffered due to inaccurate information.

  • While the product images shown on the website are taken as real items, the images are subject to the impact of the environment, lighting, printing, resolution, and photo portfolio by shooting and may have slight differences from the actual product.

  • If the product received is defective, please exchange it within 7 working days by returning the product with the delivery note and receipts to O'PINE for replacement. The order is deemed completed if no exchange is made within 7 working days.

  • A majority of O'PINE goods are imported. While O'PINE makes its best efforts to ensure an adequate supply of goods, from time to time, there could be unintentional delays leading to a lack of goods for sale. If the goods ordered are not available, O'PINE will refund the payment within one month.

  • All goods sold are for personal use only and must not be used for commercial purposes. O'PINE reserves the right to refuse orders that are suspected of being for commercial purposes.

  • O'PINE reserves the right to unilaterally change the above and other terms related to the sale of goods without giving any prior notice. If customers do not agree with the terms, they can terminate the online ordering service. Previous orders will not be affected.

  • For delivery orders, we use SF Express (or other suppliers in some special cases). Your order is bound by the terms and conditions of the related 3rd party shipper. You may request to refer to these Terms and Conditions. O'PINE is not responsible for the shipper's performance or related misconduct. In the event that SF Express (or other suppliers in some special cases) cannot contact you for delivery, O'PINE could cancel your order, retain 15% of the order amount (to cover the payment transaction costs and shipping costs, etc.) and return the balance to you via bank transfer.

  • For items on promotion, the customer must complete the payment within the promotion period to enjoy the discount. Otherwise, the system will revert to the regular price. Overdue orders must be paid at the regular price.
     

Payment Method:

We accept the following payment methods:

  • Credit card

  • FPS (Faster Payment System)

  • Bank transfer
     

Please issue the payment directly to the accounts below and type your O'PINE Order Number in the remarks. Send the receipt by email to info@opinestudio.com. O'PINE will process your order within 3 business days upon receipt of full payment.
 

  • FPS:

Company: O'Pine Studio Limited

FPS ID: 164948176
 

  • Bank Transfer

Bank: The Bank of East Asia

Account Name: O'Pine Studio Limited

Account Number: 015-270-68016469
 

Shipping Method:

We use SF Express (or other suppliers in some special cases) for your orders. Your rights regarding the delivery of the products shall be governed by the terms and conditions of the forwarder, which will be available upon request. By using our service, you agree to these forwarders to handle all aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of these forwarders. We disclaim any liability whatsoever, and you assume all risks and liabilities associated with its use.
 

  • Free shipping for any order net over HKD 800.

  • For any order net under HKD 800, we will charge HKD 45 for delivery. Please pay the non-industrial/commercial property or remote area surcharge by SF Express (if any) to the SF Express courier directly when you receive the parcel.

  • For all returned parcels, you must bear the cost of reshipping the goods. If we cannot contact you for reshipping within 2 weeks, the transaction will be cancelled, and a refund will be issued after deducting the shipping cost and a 20% restocking fee.
     

Thank you for choosing O'PINE for your online shopping needs. If you have any questions or concerns about these terms and conditions, please do not hesitate to contact us at info@opinestudio.com.

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