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Shopping Terms & Conditions

Online customers must agree and accept the following order terms offered by O'PINE STUDIO (hereinafter referred to as O'PINE) in order to enjoy the online ordering and delivery service. This term applies to Hong Kong and elsewhere.

ONLINE ORDER

• Online order service only apply in Hong Kong.
• Online discounts may be different from the O'Pine Store.
• Online discounts cannot be used at the O'Pine Store.
• Online discount cannot be used with any other offer, promotion or voucher.
• Your shopping account on opinestudio.com can be only used for Online Shopping.
• Due to system processing limitations, the order may not be cancelled or changed after submission. O'PINE is not responsible for any problems caused by the computer system.
• Additional orders placed even on the same day will be treated as separate orders with their own shipping and handling fee.
• O'PINE has the right to cancel the transaction even if the computer system displays the transaction has been completed. O'PINE reserves the final decision to accept the order or not.
• Please clearly enter your name, email address, telephone number, and shipping address to ensure that orders can be processed correctly. O'PINE is not responsible for any loss suffered due to inaccurate information.
• While the product’s images shown on the website are taken as real items, the images are subject to the impact on the environment, lighting, printing, resolution and photo portfolio by shooting and may have slight differences from the actual product.
• If the product received is defective, please exchange it within 7 working days by returning the product with the delivery note and receipts to O'PINE for replacement. The order is deemed completed if no exchange is made within 7 working days.
• A majority of O'PINE goods are imported, O'PINE has put its best efforts to ensure an adequate supply of goods but from time to time there could be unintentional delays leading to a lack of goods for sale. If the goods ordered are NOT available, O'PINE will refund that good within one month.
• All goods sold only are for personal use and not be used for any commercial purpose. O'PINE has the right to refuse orders which are suspected of commercial purposes.
• O'PINE reserves the right to unilaterally change the above and other terms related to the sale of goods without giving any prior notice. If customers do not agree with the terms, they can terminate the online ordering service. Previous orders will not be affected.
• For delivery orders, the company uses SF Express (or other suppliers in some special cases). O'PINE, and therefore, your order, are bound by the terms and conditions of the related 3rd party shipper. You may request to refer to these Terms and Conditions. O'PINE is not responsible for the shipper’s performance or related misconduct. In the event that SF Express (or other suppliers in some special cases) cannot contact you for delivery, O'PINE could cancel your order, retain 15% of the order amount (to cover the payment transaction costs and shipping costs etc.) and return the balance to you via bank transfer.
• For items in promotion, the customer must complete the payment within the promotion period in order to enjoy the discount, otherwise, the system will revert to the regular price. Those overdue orders must be paid at the regular price.

 

PAYMENT METHOD

– credit card, FPS, bank transfer
please ​issue the payment directly to the accounts below, type your O'PINE Order Number in the remarks and send the receipt by email to info@opinestudio.com 

O'PINE will process your order within 3 business days upon receipt of full payment :

- FPS: 

Company: O'Pine Studio Limited

FPS ID: 164948176

 

- Bank Transfer

Bank: The Bank of East Asia

Account Name: O'Pine Studio Limited

Account Number: 015-270-68016469

 

SHIPPING METHOD:
Deliver Service (SF Express):

– Free shipping for any order net over HK$800-.
– For any order net under HK$800, we will charge HK$45 for delivery. Please pay Non-industrial / commercial property or remote area surcharge by SF Express (if any) to SF Express courier directly when you receive the parcel.

O'PINE use SF Express (or other supplier in some special case) for your orders. Your rights regarding the delivery of the products shall be governed by the terms and conditions of the forwarder, which will be available for perusal upon request. By using our service, you agree to these forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of these forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.

 

For all returned parcels, you must bear the cost of reshipping the goods. If we cannot contact you for reshipping within 2 weeks, the transaction will be canceled and refund will be issued after deducting shipping cost and a 20% restocking fee.

Last Update on January 2021

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